Politique de remboursement

REFUNDS / EXCHANGES

• Product images are for illustrative purposes only.

• Orders more than 10 days from the date of delivery or purchase are not eligible for exchange.

• All product exchanges must be in unopened, unused, and saleable condition upon arrival.

• Any products that have been opened or used will not be eligible for exchange.

• Beautebox Le Nouveau Monde offers exchange only. Refunds are not provided.

• Any package that is refused, unclaimed, or undeliverable due to insufficient address is subject to a 15% restocking fee, and return shipping fees will be deducted.

• We require pictures of damaged goods in order to process an exchange. Any damaged products must be reported within 24 hours. Beautebox Le Nouveau Monde is not responsible if a claim is not addressed within this timeline.

In-Store Purchases

• Purchases made in-store are exchange only and non-refundable.

• Exchanges must be requested within 10 days with a valid receipt.

Online Orders

• Exchanges are accepted within 10 days of delivery.

• Returns/Exchanges are accepted only if the product is unused, unopened, and in its original packaging.

• Customers are responsible for return shipping costs, unless the product is defective or incorrect.

Additional Information

• Please include a copy of the order invoice or order number in the returning package.

• Exchanges are processed within 7–10 business days after receiving and inspecting the product.

• Beautebox Le Nouveau Monde does not accept COD returns.

• Original Shipping & Handling fees are only applicable in cases of product defect or company error.